Thank you for shopping with Pokemon Games Center. We strive to provide authentic Japanese Pokémon products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

We accept return requests only under specific circumstances.

To be eligible for a return:

  • The item must be unused and unopened.
  • The item must be in its original packaging.
  • The item must be returned in the same condition it was received.
  • A return request must be submitted within 14 days of delivery.

Returns requested after this period may not be accepted.

2. Non-Returnable Items

Due to the collectible nature of our products, the following items are generally non-returnable:

  • Opened Pokémon booster packs
  • Opened booster boxes
  • Opened sealed products
  • Trading cards removed from sealed packaging
  • Mystery products
  • Digital products
  • Gift cards
  • Clearance or final-sale items
  • Products marked as non-refundable

For hygiene, authenticity, and product integrity reasons, opened items cannot be returned.

3. Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Please contact us within 7 days of delivery.

Include:

  • Order number
  • Clear photos of the item
  • Photos of the packaging
  • Description of the issue

We will review your claim and determine an appropriate resolution, which may include:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

at our discretion.

4. Lost Packages

If your shipment is lost in transit, please contact us.

We may investigate with the shipping carrier before issuing any replacement or refund.

A package marked as “Delivered” by the carrier is generally considered successfully delivered and may not qualify for a refund.

5. Change of Mind Returns

Returns due to:

  • Change of mind
  • Ordering the wrong item
  • No longer wanting the product
  • Buyer’s remorse

may be accepted only if:

  • The item remains unopened and unused.
  • Approval is obtained from our support team before shipment.

Customers are responsible for:

  • Return shipping costs
  • Insurance costs
  • Any customs fees associated with the return

Original shipping charges are non-refundable.

6. Return Authorization Required

Do not send items back without prior approval.

To initiate a return:

  1. Contact our support team.
  2. Provide your order number.
  3. Explain the reason for the return.
  4. Wait for return authorization instructions.

Unauthorized returns may be refused.

7. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped by us.
  • The product arrived damaged due to our error.
  • The item is confirmed defective.

We strongly recommend using a trackable shipping service.

Pokemon Supplier JPN is not responsible for returns lost during transit.

8. Refund Processing

Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds are typically processed within 5–10 business days.

Refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

9. Partial Refunds

Partial refunds may be issued in situations including but not limited to:

  • Items returned with damaged packaging
  • Products showing signs of use
  • Incomplete returns
  • Orders where only part of the shipment is affected

10. Pre-Orders

Cancellation Before Shipment

Pre-orders may be canceled before shipment, subject to review and approval.

Cancellation After Shipment

Once a pre-order has shipped, it is treated as a regular order and is subject to the standard return policy.

Certain limited-edition, special allocation, or made-to-order products may be non-cancelable and non-refundable.

11. Wholesale Orders

Wholesale purchases may be subject to separate agreements and terms.

Unless otherwise agreed in writing:

  • Wholesale orders are generally non-refundable.
  • Returns are accepted only for defective or incorrectly shipped products.

Please contact us directly regarding wholesale concerns.

12. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating chargebacks or payment disputes.

Unauthorized chargebacks for delivered products may result in:

  • Account restrictions
  • Order cancellation
  • Refusal of future service

We are committed to resolving legitimate concerns promptly and fairly.

13. Exchanges

We do not guarantee product exchanges.

If an exchange is approved, it will be processed based on product availability.

If a replacement item is unavailable, an alternative resolution may be offered.

14. Customs Seizures and Import Restrictions

Customers are responsible for understanding and complying with local import regulations.

We are not responsible for:

  • Customs seizures
  • Import restrictions
  • Refused entry by customs authorities
  • Additional import taxes or duties

Orders affected by these circumstances are generally not eligible for refunds.

15. Contact Us

For return and refund inquiries, please contact:

Pokemon Supplier JPN
Website: https://pokemongamescenter.com
Email: sales@pokemongamescenter.com

Summary

✅ Returns accepted within 14 days for eligible unopened items
✅ Damaged or incorrect items must be reported within 7 days
✅ Return authorization required before shipping items back
✅ Refunds processed after inspection and approval
✅ Opened trading card products are generally non-refundable
✅ Customers are responsible for return shipping unless the error is ours

Pokemon Supplier JPN is committed to treating customers fairly while protecting the integrity of collectible and sealed Pokémon products.